Our Services
Customer Experience Strategy
Providing positive experiences at each customer touch-point along the customer journey and the purposeful ways to measure those experiences both online and off. This is done though; Customer Journey Mapping, Digital Transformation Consulting, Voice of the Customer.
Employee Experience
Foundation to business performance. Sustaining customer experience efforts, improving products, and building a strong and reputable brand. This is done through; Hiring, On-boarding, Training, Knowledge Management, Workforce Optimization (WFO)
Contact Center Operations
Duties and roles ranging from day-to-day management and troubleshooting to big-picture decisions on how to measure agent performance and track customer satisfaction levels. This is done through; Back Office Support, Content Moderator, Fraud Prevention and Detection